Customer Support

Tech Mahindra is a global consulting service and systems integrator that operates in over 90+ countries, delivering solutions with a unique blend of digital innovation and robust, industry-strong processes.

With our promise to help our customers Scale at Speed™, we design future state solutions for industry leaders and offer innovative digital experiences that enable them to transform and scale at speed. Our aim is to enable enterprises, associates, and society to Rise for a more equal world, future readiness, and value creation.

The Mahindra Group has a clear focus on leading ESG globally, enabling rural prosperity and enhancing urban living, with a goal to drive positive change in the lives of communities and stakeholders to enable them to Rise.

1. Provide customer support via phone calls for international customers, in English languages.
2. Resolving customer queries and requests.
3. Manage customer expectations and ensure customer satisfaction.
4. Document customer interactions for review and follow-up.
5. Utilize computing and technical expertise to respond to customer inquiries.
6. Regularly review customer feedback and take measures to improve customer service.
7. Inform customers on the steps to follow to exploit services of the company.

1. Any Graduate Fresher.
2. 12th pass with at least 6 months of experience in BPO (customer service).