Support Engineer

ResultsCX is a global Customer Experience Management (CXM) leader. A purpose-driven company, we believe the proof is in the results. For over three decades, we’ve been helping leading global brands move the needle on customer experience and drive growth by delivering outcomes that matter. Enhanced Experiences. Accelerated Revenues. Optimized Costs.

Our people-first culture connects employees to our brand purpose, upskills them in next-gen technologies, and leans into AI-driven solutions to empower them. The result? Happy employees who are engaged, feel empowered, and deliver delightful customer experiences.

1. Handle inbound and outbound calls related to US healthcare queries such as prior authorization billing, claims, or patient support.
2. Provide accurate information while maintaining professionalism and empathy.
3. Process and manage healthcare-related documentation, claims, and billing records.
4. Ensure all data entry and updates are accurate and timely.
5. Handle email and chat support as required.
6. Collaborate with cross-functional teams to resolve customer concerns.
7. Adhere to compliance standards and data privacy regulations in healthcare (e.g., HIPAA).

1. Minimum 6 months of experience in healthcare BPO or similar domain.
2. Key Skills & Requirements:
3. Typing Speed: Minimum 28 words per minute (WPM) with 98% accuracy.
4. English Proficiency: B2 level or higher (excellent verbal and written communication skills).
5. Basic understanding of US healthcare processes (claims, billing, or customer support preferred).
6. Strong attention to detail and ability to work in a fast-paced environment.
7. Proficiency in using MS Office tools and CRM systems is a plus.