Software Product Specialist

Mission-driven organizations face unique challenges, for more than 40 years Momentive Software’s leading solutions have been transforming organizations with one focus in mind—enabling and empowering them to deliver their mission and fund their mission.

We believe mission-driven innovation provides greater value so associations and nonprofits can continue to transform their organizations and driving meaningful change for their communities. Our people and innovative technology solutions facilitate collaboration, enhance community engagement, and help drive social impact.

1. Investigate and resolve client support tickets, developing your troubleshooting skills and product knowledge.
2. Research and implement innovative solutions to meet evolving client needs, expanding your technical expertise.
3. Deliver exceptional client support via phone and email, honing your communication and problem-solving abilities.
4. Collaborate effectively with internal teams, learning from experienced colleagues and contributing to project success.
5. Proactively monitor incoming support requests, gaining insights into client challenges and platform performance.
6. Participate in quality assurance testing, contributing to the delivery of high-quality product releases.
7. Develop specialized expertise in a key component of the Cobalt AMS platform, becoming a valuable asset to the team.
8. Create user-friendly documentation and deliver engaging training sessions, enhancing your communication and presentation skills.

1. A four-year degree from an accredited institution
2. 1-2 years of professional work experience, preferably in a technical and/or training field
3. Fluency in English with excellent verbal and written communication skills