Integration Engineer

Candescent is the largest non-core digital banking provider. We bring together the transformative technologies that power and connect account opening, digital banking and branch solutions for banks and credit unions of all sizes on any core. Our Candescent solutions power the top three U.S. mobile banking apps and are trusted by banks and credit unions of all sizes.

We offer an extensive portfolio of industry-leading products and services with an extensible ecosystem of out-of-the-box and integrated partner solutions. In addition, our API-first architecture and developer tools enable financial institutions to optimize and expand upon their existing capabilities by seamlessly integrating custom-built or third-party solutions. And our connected in-person, remote and digital experiences reinvent customer service across all channels.

1. Provide Tier 2 support for Fintech partners and clients using our Developer Hub and APIs.
2. Respond to support tickets within defined SLAs, ensuring timely and accurate resolutions.
3. Troubleshoot API-related issues and escalate complex problems to Integration Engineers as needed.
4. Assist with onboarding new Developer Hub users and guide them through documentation and setup.
5. Collaborate with Integration Engineers to stay up to date on connectivity technologies and best practices.
6. Contribute to internal knowledge bases and support documentation.
7. Participate in cross-training to build foundational knowledge in SSO (SAML, OIDC), RESTful APIs, and other integration technologies.
8. Support QA and testing efforts for internal tools and processes as needed.

1. Bachelor’s degree in Computer Science, Information Systems, or equivalent work experience.
2. Familiarity with RESTful APIs and basic troubleshooting techniques.
3. Exposure to SSO technologies (SAML, OIDC) is a plus.
4. Strong problem-solving and communication skills.
5. Ability to manage multiple support requests and prioritize effectively.
6. Eagerness to learn and grow in a technical environment.
7. Experience in a SaaS or Fintech support role is preferred but not required.