MS Engineer

The Nippon Telegraph and Telephone Public Corporation then took over the government-run business to support Japan's telephone and communication services over the decades. In 1967, its Data Communications Division was established as an internal organization, marking the beginning of NTT DATA. In 1985, the company was privatized to become NTT, and in 1988, NTT DATA was spun off from NTT. We have since become a major player in the numerous developments of large-scale systems called "social infrastructures" that help progress social transformations. In July 2023, we have shifted to a holding company structure, which is a three-company structure with NTT DATA Group Corporation as the holding company, NTT DATA Japan as the domestic (Japanese) operating company, and NTT DATA, Inc. as the overseas (outside Japan) operating company.

1. Monitors client infrastructure and solutions.
2. Identifies problems and errors prior to or when they occur.
3. Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction.
4. Investigates first line incidents assigned and identifies the root cause of incidents and problems.
5. Fulfils approved requests following agreed procedures.
6. Provides telephonic or chat support to clients when required.
7. Executes approved maintenance activities including patching and configuration changes.
8. Follows the required handover procedures for shift changes to ensure service continuity.
9. Reports and escalates incidents where necessary.
10. Ensures the efficient and comprehensive resolutions of incidents and requests.
11. Proactively identifies opportunities for work optimization.

1. Ability to communicate and work across different cultures and social groups.
2. Plan activities and projects well in advance, and takes into account possible changing circumstances.
3. AMaintain a positive outlook at work.
4. Ability to work well in a pressurized environment.
5. AWork hard and put in longer hours when it is necessary.
6. Apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
7. Ability to adapt to changing circumstances.
8. Place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.