Application Support Engineer

Macquarie Group was founded in Sydney in 1969 with a conviction that businesses can do more to contribute to society.

Today, we are a diverse, global business providing asset management, retail and business banking, wealth management, as well as advisory, and risk and capital solutions across debt, equity, financial markets and commodities.We have a non-hierarchical organisational structure comprising four operating groups supported by four central service groups. Individual businesses operate within Macquarie's operating groups, working closely together whilst specialising in defined products or markets.

Within overall guidelines and a strong risk management framework, the operating groups have discretion in the way they manage their business activities.

1. In this role, you will partner closely with teams across COG Technology to advise, deliver, and guide the adoption of PAM capabilities.
2. Work to decrease toil through automation, uplift cybersecurity maturity, and drive PAM compliance and control monitoring activities.
3. Additionally, you will support increment planning by contributing to user stories and feature releases, engaging users through showcases and workshops. Your responsibilities will also include creating and maintaining end-user documentation and providing L1 support.

1. Troubleshooting experience using log analysis, DB queries, understanding of integrated systems.
2. Experience using ticketing platforms like Jira , ServiceNow.
3. Technical knowledge of database queries, scripts, understanding of technical platforms, any programming languages and APIs
4. Customer service experience with exceptional stakeholder management and good communication skills.
5. Experience in Cyber Security Domain.