Operation Engineer

Cotiviti
Chennai
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About Company

Cotiviti works with more than 200 healthcare payers, including all of the top 25 plans in the United States, to deliver higher-performing payment accuracy, risk adjustment, quality improvement, and consumer engagement programs. We take in billions of clinical and financial data points, analyze them, and help our clients discover ways they can improve efficiency and quality to better care for their members.

Through our partnership with health plans, Cotiviti helps consumers to protect their benefits by working to ensure their healthcare bills are paid appropriately and reduce fraud, waste, and abuse. Our solutions are not leveraged to deny care or question the medical determinations of providers, but rather to help avoid paying erroneous claims that unnecessarily inflate healthcare spending. These solutions help to save the healthcare system over $9.5 billion a year in billing errors that could lead to over payment.

Responsibilities
  1. Manage end to end operations for Edifecs/Cotiviti hosted or customer hosted EM/ ENR application instances including deploying upgrades, making configuration changes, managing day to day submission. operations, building custom tools and utilities, creating adhoc reports / queries.
  2. Provide technical support to enterprise clients related to technical and operational aspects of the products.
  3. Partner with Product Support Engineers and development teams as necessary to troubleshoot issues and implement resolutions.
  4. Analyze application and database performance, identify bottlenecks and provide fix/ report to the development team for a fix.
  5. Provide workarounds or temporary fixes to the client to avoid processing disruption .
  6. Create and provide ad hoc reports based on need to support the client operations.
  7. Proactive management of submission cycles, and reactive management of customer reported cases / issues.
  8. Deliver a consistent, responsive and satisfying customer experience with each contact.
  9. Collect all necessary problem details from customers to be able to effectively see the problem to resolution.
Qualifications
  1. BS in Computer Science.
  2. Understanding of the following underlying technologies used by Edifecs/Cotiviti solutions: Java, JMS, SQL Server/ Oracle, Web/Application Servers like Apache Tomcat/ IBM WAS.
  3. Ability to guide customers remotely through multi-server deployments and upgrades for enterprise products.
  4. Very strong written and verbal skills.
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