Trainee NOC

For over 175 years, we have worked with leaders around the world—from the Global 500® to private businesses—to help them build better futures. To support their people. To succeed. All while caring for our communities.

With a workforce made up of the industry’s greatest minds, we continue to shape the future by delivering real, measurable results. We go beyond talk—we act.

Our purpose, Our existence is driven by one purpose: to make an impact that matters.

To us, that means lasting results for our clients and their businesses, ideas and actions that look out for the greater good. It is empowering our people and promoting their growth.

1. 24/7 Application & Infrastructure Monitoring:
2. Perform “Eyes on Glass” monitoring by utilizing monitoring tools (e.g., Dynatrace, Grafana, Azure Monitor, Solarwinds, Datadog, Nagios) to detect anomalies, gather baselines, and create actionable alerts for business-critical applications.
3. Incident Response:
4. Serve as an Incident Coordinator, initiate / join major incident bridge calls, escalate tickets as needed, document progress, and participate in post-incident reviews (PIRs). Work closely with L1/L2 infrastructure & application resolver teams.
5. Incident Triage & Escalation:
6. Triage and route auto generated tickets as per SOP. Initiate and drive resolution of incidents, ensuring rapid acknowledgement & response and contributing to incident communications and Root Cause Analysis (RCA).
7. Knowledge Management:
8. Develop, maintain, and update a knowledge base and known errors database to improve L1 support and reduce dependency on subject matter experts.

1. Experience: 0 to 6 Months in IT operations, NOC/SOC, incident management, or application support in a 24/7 environment.
2. Technical expertise:Proficiency in system and application monitoring platform tools (preferably Dynatrace, Grafana, and/or Azure Monitor, Nagios, Solarwinds, Datadog etc.) and ITSM tools (ServiceNow, JIRA etc).
3. Familiarity with alert configuration (add, modify, suppress), dashboarding, and real-time monitoring.
4. ITIL Foundational certification preferred.
5. Incident Management:Hands-on experience coordinating or participating in major incident resolution, including bridge facilitation and stakeholder communication.
6. Familiarity with ITSM platforms (e.g., ServiceNow).