Customer Representative IG Group - Hiring 2026
Explore the latest IG Group jobs 2026 and find exciting career opportunities. IG Group is currently hiring for Fresher/Experienced professionals. This vacancy is entitled as a Bangalore jobs, offcampus jobs in IG Group, and also explore all other Customer Representative IG Group - Hiring 2026 listings. Don't miss this chance to kickstart your career with IG Group today. All eligible candidates are advised to apply for this job as soon as possible. For more information kindly go through the below details.
About IG Group
Customer Representative IG Group - Hiring 2026
IG Group Holdings plc is an established member of the FTSE 250 and holds a long-term investment grade credit rating of BBB- with a stable outlook from Fitch Ratings.
We've been at the forefront of trading innovation since 1974, taking on the challenge to deliver an unmatched experience for our clients and raise the bar for tomorrow's opportunities.
We're an organisation of positive problem-solvers, united and inspired by our purpose, which is to power the pursuit of financial freedom for the ambitious. Our award-winning products and platforms empower go-getters the world over to unlock opportunities around the clock, giving them access to over 19,000 financial markets.Today, more than 400,000 clients call IG Group home.
Job Details
| Company | IG Group |
|---|---|
| Position | Customer Representative |
| Location | Bangalore |
| Job Type | Full Time |
| Experience | Fresher/Experienced |
| Website | https://www.iggroup.com |
Qualifications
- Customer-facing experience, especially demonstrated ability to handle complex, sensitive issues
- Genuine passion for customer service excellent
- Strong communication skills particularly written
- Proactive, collaborative and curious
- Excellent problem-solving skills
- Fluency in English (written and verbal)
- Interest in financial markets and trading/investing
Responsibilities
- Deliver digital-first support via Intercom across a range of query types, focused on tier 1 support
- Achieve high productivity and quality targets, with 80%+ CSAT scores consistently
- Collaborate with local and global team members across our operations department to ensure seamless customer journeys and fast resolution
- Understand when to escalate to senior team members to deliver the best outcomes for customers
- Ensure first-time resolution wherever possible, and take full ownership of each interaction and query for the best customer outcomes
- Champion customer experience and advocate for process improvements
- Contribute to training materials and process documentation
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