Junior Support Specialist at Cornerstone – Jobs 2026


Apply for the latest Junior Support Specialist job opening at Cornerstone in 2026. Cornerstone is currently hiring Fresher/Experienced professionals for this Pune role. This is a great opportunity to join Cornerstone. Don't miss this chance — apply as soon as possible!

About Cornerstone

At Cornerstone Research, we have always been guided by our core values—commitment to our clients, our experts, our staff, and to delivering consistently high-quality service.

For over thirty-five years, Cornerstone Research staff and experts have provided economic and financial analysis in all phases of commercial litigation and regulatory proceedings.

We continually strive to maintain the trust our clients place in us. To provide a customized and creative response to each case, we identify the most qualified experts and employ sophisticated analytical tools to address complex challenges. We support clients with robust, objective testimony that is grounded in real-world data, academic research, and case precedent.

Job Details

Job Details for Junior Support Specialist at Cornerstone
Company Cornerstone
Position Junior Support Specialist
Location 📍 Pune
Job Type Full Time
Experience Fresher/Experienced
Website https://www.cornerstone.com

Qualifications Required

Bachelor’s degree in computer science or equivalent with less than a year of customer facing application support experience. Basic awareness about SaaS, cloud computing, FTP, SSO, SMTP, HTML, etc. Superior written and verbal communication skills. Customer centric mindset, with passion for helping customers and providing excellent customer service. Strong analytical and problem-solving skills. Added Advantage - Familiar with support workflows and processes and experience working with CRM application like Salesforce, in SLA driven ecosystem. The role requires working in 24x7 environment (mostly US shifts).

Key Responsibilities

Consistently deliver positive customer experience reflected over Customer Satisfaction metrics (CSAT). Continuous adherence with Cornerstone OnDemand support process to achieve Customer SLAs. Time-bound and superior customer communication over CRM (salesforce), Phone and Email. Regular quality updates until resolution to prevent case staleness/aging and preventing a backlog. Follow work on hand prioritization while dealing with cases carrying high customer impact and deliver time-bound resolution in line with customer expectations. Where necessary, time-bound engagement of next-level support with proper triage and case documentation, keep stakeholders timely appraised and share feedback.

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Frequently Asked Questions

How to apply for Junior Support Specialist at Cornerstone?
Click the "Apply Now" button on this page. You will be redirected to the official Cornerstone careers portal where you can submit your application.
What is the experience requirement for this Cornerstone job?
This role is open for Fresher/Experienced candidates. Please review the qualifications section above for full details.
Where is this Junior Support Specialist job located?
This job is based in Pune, India. Check the job details table above for the complete location information.
Is this Cornerstone job posting free to apply?
Yes. Hiring4Jobs lists jobs for free for all job seekers. Never pay anyone to apply for a job.
When was this job posted?
This job was posted on January 17, 2026 and is valid through March 18, 2026.