Junior Support Specialist Cornerstone - Hiring 2026
Explore the latest Cornerstone jobs 2026 and find exciting career opportunities. Cornerstone is currently hiring for Fresher/Experienced professionals. This vacancy is entitled as a Pune jobs, offcampus jobs in Cornerstone , and also explore all other Junior Support Specialist Cornerstone - Hiring 2026 listings. Don't miss this chance to kickstart your career with Cornerstone today. All eligible candidates are advised to apply for this job as soon as possible. For more information kindly go through the below details.
About Cornerstone
Junior Support Specialist Cornerstone - Hiring 2026
At Cornerstone Research, we have always been guided by our core values—commitment to our clients, our experts, our staff, and to delivering consistently high-quality service.
For over thirty-five years, Cornerstone Research staff and experts have provided economic and financial analysis in all phases of commercial litigation and regulatory proceedings.
We continually strive to maintain the trust our clients place in us. To provide a customized and creative response to each case, we identify the most qualified experts and employ sophisticated analytical tools to address complex challenges. We support clients with robust, objective testimony that is grounded in real-world data, academic research, and case precedent.
Job Details
| Company | Cornerstone |
|---|---|
| Position | Junior Support Specialist |
| Location | Pune |
| Job Type | Full Time |
| Experience | Fresher/Experienced |
| Website | https://www.cornerstone.com |
Qualifications
- Bachelor’s degree in computer science or equivalent with less than a year of customer facing application support experience.
- Basic awareness about SaaS, cloud computing, FTP, SSO, SMTP, HTML, etc.
- Superior written and verbal communication skills.
- Customer centric mindset, with passion for helping customers and providing excellent customer service.
- Strong analytical and problem-solving skills.
- Added Advantage - Familiar with support workflows and processes and experience working with CRM application like
- Salesforce, in SLA driven ecosystem.
- The role requires working in 24x7 environment (mostly US shifts).
Responsibilities
- Consistently deliver positive customer experience reflected over Customer Satisfaction metrics (CSAT).
- Continuous adherence with Cornerstone OnDemand support process to achieve Customer SLAs.
- Time-bound and superior customer communication over CRM (salesforce), Phone and Email.
- Regular quality updates until resolution to prevent case staleness/aging and preventing a backlog.
- Follow work on hand prioritization while dealing with cases carrying high customer impact and deliver time-bound resolution in line with customer expectations.
- Where necessary, time-bound engagement of next-level support with proper triage and case documentation, keep stakeholders timely appraised and share feedback.
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