Service Desk Representative Diebold Nixdorf - Hiring 2026
Explore the latest Diebold Nixdorf jobs 2026 and find exciting career opportunities. Diebold Nixdorf is currently hiring for Fresher/Experienced professionals. This vacancy is entitled as a Bangalore jobs, offcampus jobs in Diebold Nixdorf, and also explore all other Service Desk Representative Diebold Nixdorf - Hiring 2026 listings. Don't miss this chance to kickstart your career with Diebold Nixdorf today. All eligible candidates are advised to apply for this job as soon as possible. For more information kindly go through the below details.
About Diebold Nixdorf
Service Desk Representative Diebold Nixdorf - Hiring 2026
Diebold was founded in 1859 as a manufacturer of safes and bank vaults, and bank safes and vaults would prove a staple of the company for many decades.
For More Than 160 Years, We’ve Been Your Partner on the Journey.
We started out making safes—security is embedded in our DNA. Today, we’re a strategic, collaborative, end-to-end provider of services, software, hardware and, yes, security. With our clients around the world, we’re driving the future of self‑service for bankers and retailers.
Engage with Diebold Nixdorf experts and explore the latest in banking and retail technology at one of our global Customer Experience Centers. We automate, digitize and transform the way people bank and shop.
Job Details
| Company | Diebold Nixdorf |
|---|---|
| Position | Service Desk Representative |
| Location | Bangalore |
| Job Type | Full Time |
| Experience | Fresher/Experienced |
| Website | https://www.dieboldnixdorf.com |
Qualifications
- Education or equivalent work experience required.
- Minimum of 0-2 years of relevant experience or equivalent combination of education and experience in Service Desk Support.
- Good local/client's language skills (Written and spoken) as well as business English skills (Written and spoken) required.
Responsibilities
- Answers inbound customer calls and / or transforms information from any customer service channel into the ticket system.
- Checks to ensure reported incidents are covered by contract and that all caller information, including address details, are correct - retrieves customer agreement on cost if no contract exists.
- Engages with customers to further understand reported issues and provide guidance, according to solution tree and knowledge base protocol, to diagnose and solve incidents (that is, , password resets, software configuration, etc).
- Uses remote tools to troubleshoot, analyze and resolve technical issues.
- When resolution is unsuccessful, escalates issues according to established procedure and informs customer of next steps.
- Monitors the Universal Work Queue (UWQ) revision of assigned tasks, creating and updating tickets to reflect changes (that is, , cancelations, additional information).
- Informs manager or dedicated IRM team in case of customer escalations.
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