Support Engineer ResultsCx - Hiring 2025

Job Details

Qualifications

• Minimum 6 months of experience in healthcare BPO or similar domain.
• Key Skills & Requirements:
• Typing Speed: Minimum 28 words per minute (WPM) with 98% accuracy.
• English Proficiency: B2 level or higher (excellent verbal and written communication skills).
• Basic understanding of US healthcare processes (claims, billing, or customer support preferred).
• Strong attention to detail and ability to work in a fast-paced environment.
• Proficiency in using MS Office tools and CRM systems is a plus.

Responsibilities

• Handle inbound and outbound calls related to US healthcare queries such as prior authorization billing, claims, or patient support.
• Provide accurate information while maintaining professionalism and empathy.
• Process and manage healthcare-related documentation, claims, and billing records.
• Ensure all data entry and updates are accurate and timely.
• Handle email and chat support as required.
• Collaborate with cross-functional teams to resolve customer concerns.
• Adhere to compliance standards and data privacy regulations in healthcare (e.g., HIPAA).

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