Technical Support Engineer Sprinklr - Hiring 2026
Explore the latest Sprinklr jobs 2026 and find exciting career opportunities. Sprinklr is currently hiring for Freshers professionals. This vacancy is entitled as a Bangalore jobs, offcampus jobs in Sprinklr, and also explore all other Technical Support Engineer Sprinklr - Hiring 2026 listings. Don't miss this chance to kickstart your career with Sprinklr today. All eligible candidates are advised to apply for this job as soon as possible. For more information kindly go through the below details.
About Sprinklr
Technical Support Engineer Sprinklr - Hiring 2026
Sprinklr was founded in 2009 to solve a big problem: enterprise-size complexity dividing brands from the customers they serve. The idea was to unify silos, technology, and teams across large, complex companies. What started in social expanded into a single AI platform to reach, engage, and listen to customers on more than 30 digital channels.
Today, Sprinklr has an AI-based platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing and Sprinklr Insights.
Customers who value exceptional customer experiences have what they need on one unified platform built with an operating system approach on a single codebase.
Job Details
| Company | Sprinklr |
|---|---|
| Position | Technical Support Engineer |
| Location | Bangalore |
| Job Type | Full Time |
| Experience | Freshers |
| Website | https://www.sprinklr.com |
Qualifications
- Excellent written and verbal communication skills
- Strong technical background with advanced computer skills/ Strong analytical and problem-solving skills
- Ability to work independently and as a member of a team
- Ability to work effectively to meet the SLAs and juggle several tickets/priorities simultaneously
- Passion for solving customer concerns and commitment to client delight
- A drive to dig into the details of a system or process to solve customer problems.
Responsibilities
- Respond to customer inquiries/ reported bugs received via tickets to ensure their continued access & usage of the Sprinklr platform. Troubleshoot technical issues to provide timely & accurate resolution to the customer/any other stakeholder raised issues, bugs, concerns etc.
- Identify platform gaps/issues, while investigating and analyzing customer-reported issues to identify the root cause and provide effective solutions. This may involve debugging software, examining logs, or replicating problems in a controlled environment.
- Ensure quality resolution to avoid escalations from customers and reopening of issue tickets.
- Assume responsibility for developing detailed knowledge about specific products & to stay up to date with the latest releases, new features etc.
- Collaborate with cross-functional teams, including developers, quality assurance engineers, and product managers, to resolve complex issues and provide feedback for product improvement. Escalate critical issues to cross functional teams to ensure quick resolution and coordinate with the product development team on bug fixes.
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